POLICIES | First Lady Hair Co

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. First Lady Hair has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 48 hours of placing your order, Please contact customer service!!

We do not ship on weekends, holidays, and in the occurrence of a natural disaster.

CANCELLATION AND MODIFICATION POLICY

Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.

RETURN AND EXCHANGE POLICY

Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

RETURNS

All hair has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at Info@1stladyhair.com within 3 days of the receipt date.

If the hair received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.

Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unraveled, co-washed, or manipulated in any manner from its original state.

EXCHANGES

First Lady Hair & Co., at its sole discretion, may exchange products under the following conditions:

Requests must be made within 3 business days of receipt of product(s).
Any exchange requested after 3 business days of receiving the product will not be honored.
We will not accept any merchandise, which has been used or altered (unraveled, washed, brushed, combed or cut) in any way.
According to the Federal law you cannot return human hair products that have been used due to hygienic reasons. Please return the item in the original and resalable condition as a necessary health precaution.
Product must be exchanged for something of equal or greater value.
In order to process an exchange, the product would need to be sent back at your expense. When requesting an exchange, a representative will send a return label to you via your email address. This label should be printed and placed onto your package to ensure your package is insured during its route back to our offices. Once your product has been received it will be examined thoroughly. If the product has been returned unused in its original condition, we will exchange the product for something of equal or greater value per your selection.
Exchanges are limited to two exchanges per order. No refunds will be permitted, unless it is determined that First lady hair is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer.
Customer is responsible for the reshipment cost as that is a separate service that has already been used.
For any exchange that permits a difference (less than original) customer will hold a in-store credit for the remaining balance owed as we do not refund ANY costs

RETURN AND EXCHANGE PROCEDURE

Our Customer Service department will personally guide you over the phone to assist you with your returns and exchanges request.

When you receive your item(s), open the box and visually examine the product to verify if you have received the desired texture and lengths you ordered. You can gently take the hair out of the plastic. At this time, you can determine if the products you have received are damaged, defective, or materially different from what you ordered.

Please, contact us immediately at Info@1stladyhair.com with any discrepancy or questions.